Privacy Policy
At Jojo, your privacy and data security are our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, mobile app, and related services (collectively, the “Service”).
By using Jojo, you consent to the data practices described in this policy.
1. Information We Collect
We collect the following categories of information:
1.1. Personal Information
Name, email address, phone number, and other contact details you provide when creating an account or communicating with us.
Payment details when purchasing subscriptions or services.
Information received from social logins (e.g., Google, Apple), such as your name and email address.
1.2. Usage Data
IP address, browser type, operating system, and device identifiers.
Interactions with the Service (e.g., features used, lesson activity, pages visited, session duration).
Language progress and preferences to personalize your experience.
1.3. User-Provided Content
Messages, audio recordings, and inputs submitted to our AI tutor features.
User-generated content such as profile photos, bios, whiteboard entries, or conversation responses.
Feedback, survey responses, and other forms of communication with us.
2. How We Use Your Information
We use your data to:
Deliver and personalize language lessons, speaking activities, and tutor interactions.
Operate, maintain, and improve Jojo’s performance and features.
Process transactions and manage account settings.
Communicate with you about updates, support, promotions, or new features.
Analyze learning patterns to enhance our AI tutor and curriculum.
Ensure platform security, prevent misuse, and comply with legal obligations.
3. AI Features & Audio Data
If you use Jojo’s AI tutor features (e.g., speaking exercises, grammar explanations, or the interactive whiteboard), we may share your inputs (text or audio) with third-party AI providers. These partners may retain and process your data to operate and improve their services. Please avoid sharing sensitive or personal information during these activities.
Audio inputs used for speaking practice may be analyzed by third-party speech recognition providers (such as Google, Apple, or AWS). Where applicable, we anonymize audio data once received.
4. Sharing Your Information
We may share your information under the following circumstances:
With trusted vendors (e.g., payment processors, hosting providers, AI platforms, analytics tools) who help us operate and improve the Service.
If required by law or to comply with lawful requests from public authorities.
To protect Jojo, our users, or others from harm or fraud.
In connection with a business transfer (e.g., merger, acquisition, or sale of assets).
We do not sell your personal information.
5. Cookies and Tracking Technologies
Jojo uses cookies and similar technologies to:
Improve your browsing experience.
Analyze usage and traffic.
Deliver relevant content or features.
You can manage or disable cookies through your browser settings.
6. Your Rights
Depending on your jurisdiction, you may have rights related to your personal data, including:
Access & Portability – Request a copy of the data we hold about you.
Correction – Update or fix inaccurate information.
Deletion – Ask us to delete your account or certain data.
Objection & Restriction – Limit or object to how we use your data.
Withdraw Consent – Revoke consent for features that rely on it.
Marketing Preferences – Opt out of promotional messages via your settings.
To exercise these rights, visit your in-app Settings or contact us at privacy@jojo.app (example email).
7. Data Retention
We retain your data for as long as your account is active. You may delete your account at any time through your Settings. In some cases, we may retain limited data for legal compliance, fraud prevention, dispute resolution, or safety purposes.
8. Children’s Privacy
Jojo is not intended for children under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect data from children without verified parental consent. If we become aware of unauthorized data collection from a child, we will delete it promptly.
9. Third-Party Links
Jojo may include links to third-party services. We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "effective date" at the top and, where appropriate, notify users. Continued use of the Service indicates your acceptance of the updated policy.